Customer Support

Discover our tutorials to get started with Digitsole Pro.

Download the User Manual

Download the FAQ

Link to User Manuals/F.A.Q/Interpretation Manuals

Request of assistance

You haven't found the answer to your question about our documentation? Open a support ticket and our dedicated teams will be happy to assist you.

Configuration

How to create an account and configure Podostation ?

For the best experience, it is best to use Mozilla Firefox, Google Chrome, Safari or the latest version of Microsoft Edge browsers. 1. Create your account / Log in If you have not yet created a PodoSmart account, register via the following link: https://app.podosmart.tech/auth/sign-up If you have already created your account, simply log in via the following link: https://app.podosmart.tech/auth/sign-in 2. Access the interface Once you have created your account, you will have the possibility at any time from the interface to configure your kit by clicking on the "Start now" button located at the bottom right of the home page. 3. Configure Podostation Make sure your device is connected to your normal / preferred WIFI network. Access the configuration page. Then follow these 5 steps: 1. Connect your Podostation to the USB port of your computer. 2. Click on “Start search”. 3. Select your usual WIFI network 4. Enter your WIFI password and click on “Connect” 5. Once the configuration is complete, you can close the configuration tab and return to the PodoSmart interface. It will be automatically updated with the equipment management and you can then make acquisitions. Each time you use a different device not configured with your PodoStation or another WIFI network, you will have to repeat steps 1 to 4 and choose “Connection” in step 5.

Can I install the system on my tablet, my smartphone ?

If your Podostation has already been configured, all you need to do is connect your station to the mains or to an external battery. Then, just like when using your computer, go to https://app.podosmart.tech/ On the other hand, if your Podostation is not configured on the WIFI with which you plan to use it, it is necessary to configure it on a computer beforehand and to connect the station with the USB cable

Which browser to choose to use Podosmart ?

We recommend that you use Google Chrome (version 87 to 90), Firefox (version 82 to 85) or Edge (version 86 to 87).

How do I change my practitioner information ?

1. Click on the Your Account tab at the top right. 2. Then click on the Pen icon corresponding to the information you wish to modify.

How do I log out of my account ?

Click on the icon below which is located at the top right of your screen to log out.

How to change the interface language ?

Go to the Settings tab then in Languages choose the desired language.

Do I have to be permanently connected to the internet ?

We recommend that you stay connected to your internet connection at all times.

Can I use connection sharing to operate PodoSmart ?

You can use tethering to use PodoSmart . The first time, you will need to reconfigure your station. Note: On iPhone, when you want to set up Internet Connection Sharing, you need to stay on the Connection Sharing page of vur iPhone. Once the connection is established, you will be able to use your phone normally.

I am having trouble installing PodoSmart on my mac, what should I do?

1. Make sure you have installed the driver to use PodoSmart as in this video. Start the search for your Podostation via the interface by clicking again on "Find my Podostation". 2. If after step 1, your Podosmart interface does not find the Podostation, we offer two solutions: To. Configure your Podostation using a Windows computer. Connect to the PodoSmart interface with your credentials, configure your Podostation in the same way as before. Choose the same wifi network that you will use next on your Mac. Once the station is configured, you can return to your Mac, the station will be connected to your wifi. You will then be ready to use the product. b. If you don't have a Windows computer available: i. You have an iPhone: 1. Download the Testflight application from the Apple store on your iPhone 2. Once installed, click on this link via your iPhone and download the proposed application: https://testflight.apple.com/join/1XEYX9U 3. Then open the PodoSmart Configurator application located on the menu of your iPhone then in this application, click on the button: 4. Then click on the button: The requested QRCode can be found on the PodoSmart interface, in the "Your account" page then click on "Obtain the QRCode for configuration" 5. Turn on your phone's wifi 6. Then enter the serial number and the mac address of your station, this information is written on the back of your station. 7. Then click on “Find my station”. The phone will connect to the podostation's Wifi network, you must not intervene on your phone's Wifi during this operation. 8. Once the operation is complete, the application prompts you to choose a WIFI network from a list of available networks. Select the Wifi you want to pair with your station then enter your WIFI password. 9. Your station is now configured. You can go back to your computer, connect to the PodoSmart interface. You are ready to use the product. ii. If you don't have an iPhone, please contact us at support@digitsole.com

What is doing on the device giving me inconsistent information or inconsistent text ?

We advise you to empty the browser cache and press the F5 key to refresh the page. If the problem persists, please contact us using the form at the bottom of the page.

Soles

Where to throw my soles ?

There are several collection points where you can drop off your soles containing used (lithium-ion) batteries: Stores that sell batteries are required to collect them free of charge. Supermarkets, DIY and electronics stores provide recycling containers. Waste reception centers are also authorized to collect batteries. Town halls, administrations and other public places may also have collection points.

How to clean the soles ?

We recommend using disposable socks . The soles can be hand washed with soap or other product.

What is the range of my solves ? Should I stay next to the device ?

The soles communicate with the computer only when the acquisition is started and then at the end of it. During these two periods, the soles must be a maximum of two meters from the box. On the other hand, during the acquisition, the soles keep all the information and transmit them to the podostation at the end of the acquisition. A session can therefore even be prolonged outside a doctor's office.

I cannot update my soles, what should I do ?

Make sure the insoles are charged, unplugged from the USB cable, and not on standby. To make sure the soles aren't sleeping, shake them to wake them up. You can also plug in and unplug the soles. If the problem persists, the station may not be connected. To check if the station is connected, go to the Equipment menu , and check that the Podostation icon is green. If the station is not available, please refer to the section "How to create an account and configure Podostation?" ".

I cannot connect my soles, what should I do ?

Make sure the insoles are charged, unplugged from the USB cable, and not on standby. To make sure the soles aren't sleeping, shake them to wake them up. You can also plug in and unplug the soles. If the problem persists, the station may not be connected. To check if the station is connected, go to the Equipment menu and check that the Podostation icon is green. If the station is not available, please refer to the section "How to create an account and configure Podostation?" ".

How do I update my soles ?

1. To start the update, your insoles must be loaded and saved in the Equipment tab . The orange circle at this level indicates the number of updates to be made. Click to update the soles. 2. A new page appears, choose to update one pair, or all of your pairs by clicking Update All.

How to efficiently load my soles ?

For faster charging, we recommend that you plug the insoles directly into a power outlet. Plugging them into the Podostation to recharge them will be less efficient.

What is the battery level of my soles ?

Go to the tab facilities, c lick Check status if necessary. The battery level of the left and right soles appears. In case of problem : 1. The Podostation must be connected in order to check the battery level of your soles. To be sure, check on the right, in the Stations section , the status of your Podostation. This logo Podostation signal connected means that your Podostation is connected. This logo Podostation signal not connected means that your Podostation is offline. 2. If the Podostation is not connected Podostation signal not connected , see the section "How do I reconfigure my Podostation?" 3 . If your Podostation is connected Podostation signal connected , and this symbol appears when checking the battery level, it means that the Podostation does not have access to the soles concerned. The reasons and solutions for this problem: The soles are discharged (recharge them) The soles are still charging (unplug them to check the battery level) The soles are on standby (shake them or plug / unplug them)

What is the battery life of my soles ?

The complete loading time of the soles is 2h30. The duration of use is 22:30 of continuous activity, knowing that a complete measurement takes between 2 and 4 minutes. If the soles are not used, their autonomy will be approximately 2400 hours.

How to add a pair of insoles ?

1. Click on the tab facilities in the left menu. 2. Then click on + to add a pair of insoles. 3. The “ Add a pair of insoles ” window appears. Enter the code located under the soles (without spaces between characters). 4. Click on Save. Code window for your Podosmart insole

Station

I am having connection problems between the Podostation and my WIFI, what should I do ?

When opening the PodoSmart interface, it is normal to have to wait a few minutes for the Podostation to automatically connect to WIFI. During use, if you encounter these concerns, we advise you to: - Check that your WIFI is stable, - Make shorter acquisitions, - Connect the station directly to the mains, - Check that the station is not in a environment that could disrupt its operation, in the middle of other cables for example.

Do I have to connect the PodoStation to my device ?

The Podostation n e should not nec e ssairement be connected to your computer . C it it must simply be plugged e to be food ed battery (computer, outlet, external battery) . However, for configuration, the station must be connected to your computer. Once configured, as long as your computer and the station are connected to the same Wifi, there is no need for the station to be connected to the computer. Note: If adding a new Wifi, you must reconfigure the Podostation e t so to connect it to my device.

How to reconfigure my Podostation ?

To reconfigure your Podostation, go to the Equipment tab , then to the Stations section and click on the three small dots next to the station you want to reconfigure. Then click on Re-configure.

I changed the internet box, my station no longer recognizes my WIFI, what should I do ?

If you change WIFI, it is necessary to configure the Podostation again.

I cannot use my Podostation, what should I do ?

Make sure the station is plugged into a power source, you should see blue lights flashing from the station. Check that the station is well connected. To do this, go to the Equipment menu , and check that the Podostation icon is green. If there is no green icon, and the station is connected, try refreshing the page. If that does not work, make sure that the configuration has been done correctly, you can reconfigure your station using the following link: config.podosmart.tech If the station has not been configured for an available WIFI, please make sure to do so, by following the following link: config.podosmart.tech Remember to reconfigure your Podostation when you change location.

How to rename my Podostation ?

In the Equipment tab , then in the Station section , click on the three small dots located next to the name of your Podostation. Choose Rename , then once the new name is written, save.

Patient record

Find a patient file

There are two ways to search for a patient record: the search bar and the filter. 1. Method 1: In the search bar at the top right, write the name of the patient you are looking for, it will appear in the drop-down menu below the bar. 2. Method 2: Click on the Patient tab , then in the filter, enter the name of the desired patient, it will appear below the filter.

How to modify a patient file ?

1 . Click on the Patient tab , then click on the desired patient. 2 . To modify the patient's personal information such as last name, first name, weight, address, etc., click on Edit patient . By clicking on the pen logos, you will be able to modify the patient's pathology, his reason for consultation and his history. By clicking on Add , you can add a new pathology to your patient.

How to add a new patient ?

1. Click the Patients tab , then click New Patient 2. Fill out the form. Mandatory fields are marked with *. Once completed, click Save 3. Once the patient has been created, you can add a pathology, a reason for consultation and a history.

Acquisition

How can I see the report of an acquisition ?

Once the acquisition is complete, the report will appear on the screen. You can also access the report in the Patients tab , select the patient and the chosen acquisition. For walking, by clicking on Angular and on the three small dots then on Detailed results , you will have access to additional results. For the race, by clicking on Analysis , you will have access to additional results.

Why is my acquisition invalid ?

Make sure you have taken more than 10 steps during the acquisition, if this is the case you can stop the acquisition and refresh the web page. If the problem reappears, please contact us with the error report.

How to stop an acquisition in progress ?

When you are in the acquisition window, you can click at any time on Stop analysis at the bottom of the window.

Can I do simulaneous acquisitions ?

It is not possible to perform simultaneous acquisitions.

How to delete an acquisition ?

1. Click on the Patients tab then on the row of the selected patient. 2 . You are now on the patient file. On the right is the Analysis section . Next to the acquisition you want to delete, you will find three small dots, click on it and choose Delete analysis . 3. A small window opens to validate your deletion request. If you click on Delete, the acquisition will be permanently deleted.

How to carry out a market acquisition ?

1 . Two solutions are available to you to start an acquisition: Go to the Patients tab , select the patient , click on New analysis, choose the type of acquisition Gait analysis . WHERE Start the acquisition directly via the home page, by clicking on New analysis , and select a patient. Finally, choose the type of acquisition Gait analysis. 2. In the next window, you can add the patient's pain, type of shoe and potential walking aids. 3 . Select the pair of soles with which you will carry out the acquisition. 4 . Once acquisition has started, your patient can walk. If you wish, it is possible to stop the acquisition before the time limit has elapsed by clicking on Stop acquisition . After walking, ask your patient to come back to near the station. Click Stop Acquisition. The Podostation will send the data to our servers for analysis. Once this step is completed, you will be automatically redirected to the analysis of the acquisition.

What is the minimum running speed ?

We recommend that you run at a minimum speed of 8 km / h.

How to acquire a running treadmill ?

1 . Two solutions are available to you to start an acquisition: Go to the Patients tab , select the patient , click on New analysis, choose the type of acquisition Race analysis . WHERE Start the acquisition directly via the home page, by clicking on New analysis , and select a patient. Finally choose the type of acquisition Analysis of the race . 2. In the next window, you can add the patient's pain, type of shoe and potential walking aids. 3 . Select the pair of soles with which you will carry out the acquisition. 4. Set the acquisition time, start delay, and stroke speed. 5. Once acquisition has started, your patient can run. If you wish, it is possible to stop the acquisition before the time limit has elapsed by clicking on Stop acquisition . Once the run is complete, ask your patient to come back to near the station. Click Stop Acquisition . The Podostation will send the data to our servers for analysis. Once this step is completed, you will be automatically redirected to the analysis of the acquisition.

How to acquire an outdoor race ?

1 . Two solutions are available to you to start an acquisition: Go to the Patients tab , select the patient , click on New analysis, choose the type of acquisition Race analysis . WHERE Start the acquisition directly via the home page, by clicking on New analysis , and select a patient. Finally choose the type of acquisition Analysis of the race . 2. In the next window, you can add the patient's pain, type of shoe and potential walking aids. 3 . Select the pair of soles with which you will carry out the acquisition. 4. Set the acquisition time and the acquisition start time. 5. Once acquisition has started, your patient can run. If you wish, it is possible to stop the acquisition before the time limit has elapsed by clicking on Stop acquisition . Once the run is complete, ask your patient to come back to near the station. Click Stop Acquisition . The Podostation will send the data to our servers for analysis. Once this step is completed, you will be automatically redirected to the analysis of the acquisition.

Analyses

How to add comments on a report or an acquisition ?

In the analysis results of an activity, at the bottom of the results, you can leave a comment in the section provided for this purpose. Comments entered in this section will be saved. You can find them at any time with the results of this activity. To leave a comment in the report, once it has been exported, you can leave a comment in the sections provided for these purposes. Comments entered here will not be saved on the interface. However, you can keep them by printing the report, emailing it to the patient and saving it as a PDF.

How to export an analysis ?

There are two ways to export an analysis. 1. You can export the analysis by clicking on the Patients tab , then on the row of the chosen patient. In the Analyzes column on the right, click on the three small dots then on Export to have access to the PDF. 2. You can also export an activity, directly via the analysis, by clicking on the three small dots at the top of the screen then on Export .

How to compare analyses ?

Click on a patient file, then select an activity. At the top of the activity analysis, click on the three small dots and then click on Compare. Then choose the activity with which you want to compare it.

Where can I find the walk and run interpretation manuals ?

Click on a walk or run activity. At the top of the activity analysis, click on the three small dots then click on Interpretations manual. By clicking on Interpretations via gait analysis manual, you will be able to download the gait manual. By clicking on Interpretations via Race Analysis, you will be able to download the race manual.

Security

Can I use PodoSmart with a VPN ?

If you use a VPN, it will be necessary to deactivate it because it prevents access to certain services essential to the use of Podostation.

What if the URL is blocked by my antivirus ?

If your URL during configuration is blocked, just go to your antivirus settings and unblock it.

How can you be sure that the website is secure ?

The site is a "tool" site that allows you to communicate with the station via Bluetooth. No personal or authentication information is used on this page. There is no risk.

PDF

How to send the report by email to the patient ?

The only way to directly send the report to the client when exporting in clicked nt on Print as to print the report, but instead of selecting your printer, choose "Save PDF". You can then send the PDF by email to your client.

How can I present my patients from having access to my phone number and / or my email address on the PDF ?

At the top of the analysis export tab, you can choose whether or not to display your email address and / or phone number on the PDF.

What if I am having difficulty exporting PDF ?

We recommend that you use Google Chrome, Mozilla Firefox, Safari or the latest version of Microsoft edge.

Signup and Get a Free Trial

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.